Platform Insights supports logs for AI Hub

10 November 2026

API

Enhancement

GeneralExtensibility

Platform Insights now forwards merchant-actionable logs from AI Hub, so you can monitor your agentic commerce flows in your APM tool. The AI Hub logs provide the following:

For failed product feed exports, the failing item and the JSONata expression.
For failed checkout requests, the error code and message returned to the agentic channel.
Custom kv.* fields that you can use to filter and alert on a specific failure.
A correlation ID that AI Hub sends to the commercetools APIs, so you can correlate AI Hub logs with API access logs.

Learn more about the available AI Hub logs in the Platform Insights documentation.