# InStore Add-On

## Product description

[commercetools InStore](https://docs.commercetools.com/instore) is a flexible solution designed to empower commercetools customers to operate in physical, shopper-present locations like retail stores, kiosks, service desks, and mobile.

InStore enables customers to:

- Accept physical payments, including card-present credit and debit cards, gift cards, and cash.
- Manage payment ecosystems and devices, such as safes, cash drawers, printers, payment devices, and scanners.
- Handle refunds, for receipted and unreceipted merchandise purchased through any channel.
- Manage cash as inventory, with capabilities like performing cash counts and managing bank deposits.

All InStore out-of-the-box process components can be customized to align with how commercetools customers operate their physical store locations, using the InStore Center.

## Defined scope

The following list shows the different parts of the commercetools InStore product and links to relevant areas in the documentation:

- [InStore POS](https://docs.commercetools.com/instore/customization/pos-overview.md): a commercetools-hosted, composable, extensible, zero-footprint physical store solution. It runs at the point of sale, point of purchase, service desk, or mobile. It enables store colleagues to perform typical retail store processes, including:

  - Accepting shopper-present payments
  - Issuing merchandise-present refunds
  - Controlling and managing cash
  - Managing the payment ecosystem and physical devices

  Retailers can differentiate their solution by plugging in their own custom capabilities.

- [InStore APIs](https://docs.commercetools.com/instore/implement-instore/integrate-with-instore/overview.md): a commercetools hosted API layer that connects the InStore application to your Project. It handles tasks such as fetching data, processing transactions, and syncing information.

- [InStore Center](https://docs.commercetools.com/instore/customization/overview.md): an administration portal that allows retailers to customize store business processes by configuring global and location-specific settings.

## Related pages

- [Section overview page](https://docs.commercetools.com/offering.md)