# Customer Support Severity Levels of commercetools products

The following table defines which of commercetools’ products and their components or features are supported at which maximum [Support Severity Level](https://docs.commercetools.com/offering/support.md#severity-levels).

(a CSV formatted table follows. The first line are the column names.)
Product,Component / Feature,Maximum Severity
B2C/B2B/B2X Commerce, B2C/B2B/B2X Core Commerce, Product Catalog,HTTP API, GraphQL API (except parts mentioned below),S1: Critical Incident
B2C/B2B/B2X Commerce, B2C/B2B/B2X Core Commerce, Product Catalog,Merchant Center, Audit Log APIs, Import / Export APIs, Order Search APIs, Subscriptions,S2: Incident
B2C/B2B/B2X Commerce, B2C/B2B/B2X Core Commerce, Product Catalog,SDKs, Platform Insights, any beta APIs,S3: Problem
Frontend,API Hub, Frontend Delivery,S1: Critical Incident
Frontend,Sandbox, Replicator, CI/CD,S2: Incident
Frontend,Studio, CLI, Developer Tooling,S3: Problem
Connectors,Managed infrastructure,S2: Incident
Connectors,Connect API,S3: Problem
Checkout,Application, Payment Connector,S3: Problem
InStore,InStore core product modules (payments, refunds, cash management, device management)InStore POS commercetools-hosted physical store solution,S1: Critical Incident
InStore,InStore APIs,S2: Incident
InStore,InStore Center,S3: Problem

## Related pages

- [Section overview page](https://docs.commercetools.com/offering.md)