# Training cancellation policy

Packed calendars and sometimes changing project schedules are a reality known to both commercetools and our customers.
On the other hand, it's not always possible to fill an open training seat shortly before a training session takes place.
To balance between these aspects, we offer rescheduling free of charge until three working days before the training date.

## Registration

Seats are registered only after full participant information was sent via email.

- Names of all participants
- Email addresses of all participants

## Reschedule by Customer

All requests must be sent via email to [training@commercetools.com](mailto:training@commercetools.com).

### Any time

- Name changes for trainings and certifications
- Rescheduling of certification attempts

### Up to three working days before the start of the training

- Free rescheduling towards a different training date in the next three months at commercetools' discretion (subject to availability - max three seats).

## Cancellation or reschedule by commercetools

### Insufficient registrations

In the event an open training session does not meet the minimum registration,
commercetools reserves the right to cancel any training session up to five days prior to the scheduled date.

### Force majeure

If a training session is canceled due to circumstances beyond commercetools' reasonable control
(for example weather, natural disaster, government restrictions, instructor illness)
customers are eligible for a full credit towards other training dates and curriculum.

## Related pages

- [Area overview page with navigation](/offering.md)
- [Search documentation and API specs](/search.md)