commercetools InStore leverages your existing Composable Commerce Project to extend your online store into physical locations, such as bricks-and-mortar stores, pop-up shops, showrooms, and customer service desks.

By using commercetools InStore, your store associates can:

• Take in-person sales and place delivery orders in a single transaction.
• Accept payments and issue refunds according to your business rules using cash, credit or debit cards, gift cards, gift certificates, store credit, digital wallet, pay by link, and custom payment types such as benefits entitlement and pay on account.
• Accept in-person returns and exchanges for merchandise purchased in any channel, and convert unreceipted to receipted returns within the InStore colleague app with Composable Commerce as the single source of truth.
• Manage your payment ecosystem and devices, including mobile, tablet, and desktop workstations, printers, PEDs, cash drawers, scanners, and integrated or virtual store safes.
• Print and reprint physical receipts, provide gift receipts, and enable digital receipt options for your customers.
• Track and audit cash securely in the InStore colleague app.
• Apply item-, cart-, or customer-level promotions, discounts, and coupons—automatically or manually—to your customer's cart at checkout.
• Access shopping lists and wishlists across channels to let your customers browse online and purchase in store, or create shopping lists in store and purchase items online at a later time.
• Optimize product knowledge with in-app item catalog access, to ensure they have all the information they need for your customers.
• Move in-flight carts between workstations or store associates, such as from mobile assisted selling to fixed checkout, or for manager override.