9 July 2025
General
We've introduced the ability for your external systems to request input from store colleagues by displaying customizable pop-up messages directly within the payment UI during a custom payment integration. This helps you resolve mid-payment issues, such as a printer running out of paper or the need to confirm a customer's ID, without interrupting the ongoing payment process.
You can tailor these prompts to deliver specific instructions to store associates, ensuring smoother operations and fewer interruptions.
For more information about how to set up this feature, see Send user prompts.