Manage your Identity account

Identity is an authentication service that provides access to commercetools business tools and other offerings using a single account.

Create an Identity account

To create an Identity account:

1. Visit https://identity.commercetools.com
2. Click Create new account.
3. Enter the same email address that you used for your other accounts, then click Continue. We'll send an invitation to your email.
   If you don't receive an email, you should do the following:

   • Check your spam or bulk folder.
   • Check if your company has policies that are blocking these emails.
   • Contact either your Customer Success Manager (CSM) or the Composable Commerce support team.
4. Open the email and click Create your account to open the sign-up form.
5. Fill out the form, then click Create account.

Sign in

Manage your account

Reset your password

If you've forgotten your password:

1. Visit https://identity.commercetools.com.
2. Enter your email address, then click Next.
3. Click Forgot password, then click Reset password to be sent an email containing a recovery code.
4. Enter the recovery code, then click Reset password.
5. Enter a new password and then re-enter it to confirm.
6. Click Change password.

After resetting your password, you'll be asked to sign in again.

Change your password

To change your Identity account password:

1. From the Identity homepage, navigate to Account Settings > Security.
2. Click Update Password.
3. Enter a new password, then re-enter it to confirm.
4. Click Reset Password.

Delete your account

To delete your Identity account:

1. From the Identity homepage, navigate to Account Settings > Security.
2. Click Request account deletion, then enter your email address.
3. Click Initiate account deletion.

We'll send an email to confirm your request.

Access tools and services

Merchant Center

To access the Merchant Center, select a region:

Studio