Manage your agentic channels and orders directly within the Merchant Center.
- Monitor health: Use the Agentic Channel Manager under Settings > Agentic channels to check sync status and feed health. The sync status transitions from Syncing to Active on success, or Needs Attention if errors are detected.
- Manage orders: Filter Orders by Store key to view transactions originating from AI channels.
- Write-back orders: Configure a Subscription to route new orders to your existing ERP or OMS via webhook.
- Manage catalog: Use the Product Selection to toggle products on or off for the agentic channel. Use Product Tailoring to adapt titles, descriptions, or images for a specific Store without modifying master product data.
Checklist for monitoring
| What to monitor | How |
|---|---|
| Import job success or failure | Check Import API response codes and alert on importContainerError. |
| Order creation from agentic channels | Subscribe to OrderCreated messages and tag with the Store key for channel attribution. |
| API rate limits | Monitor commercetools API rate limit headers and responses. |
| PSP payment failures | Review failed and declined transactions in your payment service provider dashboard. |
| Universal AI Feed sync health | Use the Agentic Channel Manager under Settings > Agentic Channels. |
| Logging levels | Disable debug-level logging in production environments. |
| Error logs | Review logs before launch for any sensitive or personal information that should not be logged. |
Catalog sync frequency
- Full catalog sync: up to once per day.
- Price and availability updates: up to every 15 minutes via the Universal AI Feed.
Get support
For detailed per-platform configuration tables and pre-launch checklists, refer to the full technical documentation provided by the ES team.