InStore Releases

You can assign an external module to the environment, a location, or a workstation.

Delegated refunds support split tendering, partial refunds, and multiple payment methods. This includes refunds for orders paid with a different payment method than the one being refunded. You can also specify fallback alternatives for refunds that the original payment processor cannot process, for example a returned gift or a canceled credit card.

Locations and devices that were previously added using the InStore device CLI are unaffected.

• a loyalty enrollment or survey URL
• an order or voucher number for fast, error-free returns
• a fiscally required signature string
• free text

Comments can be shown on cash management receipts and reviewed in the InStore Center Cash Count Audit. This gives retailers more context for cash management activities and supports financial loss prevention processes.

To display comments on cash management receipts, include comments in your cash management receipt templates.

Previously, a workstation could open a cash drawer only through its default printer. This meant that the workstation default printer and the printer connected to the cash drawer had to be the same device.

InStore now triggers the cash drawer pulse through the printer assigned to the drawer instead of the workstation default printer. This lets multiple workstations share a single cash drawer located between them, even if each workstation uses a different default printer for receipts.

InStore POS:

• Is hosted and maintained by commercetools.
• Offers export capabilities and sales reporting that support fiscal requirements in supported locales.
• Retains the same flexibility and composability as the modular, self-hosted approach to InStore, letting you focus on the component capabilities that set you apart from your competitors while using pre-composed capabilities out of the box.

Advanced frontend theming lets you align the InStore POS with your existing user experience, including color palette, typography, component styling, and responsive layout behavior. You can author a theme as a JSON payload and deliver it through the InStore Theming API without frontend code changes or redeployments.

To learn more about InStore POS, contact your Customer Success Manager.

This allows you to pass Payment and Transaction data, including Custom Fields, directly from the payment processor so InStore payments can better align with your other checkout integrations. It also helps make the tender flow more resilient when connection issues occur during payment processing.

Through an integration with Fiscal Solutions, commercetools InStore provides fiscal signing and receipt data for sales from your connected retail stores in Germany.

Contact your commercetools representative for details about fiscalization support for Germany in commercetools InStore.

This lets you support bespoke or non-standard payment methods, such as:

• Redeemed rebates and coupons.
• DTMF (Dual-Tone Multi-Frequency) payments.
• Customer-saved cards in an online account.
• Trade-ins.
• Empty-container-collection credit.
• Other tenders that you define.

You can configure flexible in-store payment options to match your business processes. Supported payment options include cash, bank cards (credit and debit, including private-label and trade-account cards), stored-value cards, pay-on-account (account on file), region-specific benefits, custom payments, and digital wallets such as buy now, pay later (BNPL) services.

You can configure flexible in-store payment options to match your business processes. Using new InStore APIs, you define processors and payment options, apply business rules including repeat tenders, and support multiple payment types at checkout. Supported payment options are cash, bank cards (credit and debit, including private-label cards), stored value, trade account (account on file), region-specific benefits, and third-party payment accounts such as buy now, pay later (BNPL) services and digital wallets.

To use the feature, create processor and payment option pairs with the provided APIs. Configure labels, icons, and the sequence of tender buttons, and choose whether options are available globally or restricted to specific locations and workstations.

Early access allows you to evaluate new features before they are released to the public beta or general availability. You can also provide feedback directly to our product teams. Please note that early access features are not intended for use in production projects.

If you’d like to try this feature and access the documentation, please reach out to your Customer Success Manager (CSM).

After you set the environment currency, it remains fixed and you cannot change it. To change the default locale, choose one of the supported languages at the location level.

The InStore CLI now provides default values for some required fields and validates your configuration file to ensure all required data is present. This reduces setup errors and speeds up device configuration.

By default, up to six locale-specific denomination buttons are shown. You can change this to any value from 1 to 9 based on the cash amounts your store most frequently receives. QuickPay reduces typing and promotes speed and accuracy by letting the store associate tap the presented amount instead of entering it manually.

As managing cash and devices are administrative tasks that are not optimized for mobile operations, this enhancement allows you to simplify mobile workstations by hiding areas irrelevant to users.

You can now control the theming of the company name, authorized purchaser, account IDs, payment amount, and purchase order number fields for Pay On Account payments in InStore. This lets you align these labels and input elements with your brand for a consistent checkout experience.

The logo area in the Theme tab of the Environment page of the InStore Center is now deprecated. To print your logo on receipts, refer to the documentation provided by your printer manufacturer.

By default, the following fields are displayed:

• CustomerNumber
• ExternalID
• Company
• PaymentAccountIDs

Use this parameter to hide fields that aren't relevant or to prevent duplicating information already displayed in the InStore colleague app.

We've introduced the ability for your external systems to request input from store colleagues by displaying customizable pop-up messages directly within the payment UI during a custom payment integration. This helps you resolve mid-payment issues, such as a printer running out of paper or the need to confirm a customer's ID, without interrupting the ongoing payment process.

You can tailor these prompts to deliver specific instructions to store associates, ensuring smoother operations and fewer interruptions.

We've added two new fields to the InStore Center to give you greater control over how order numbers are generated for InStore carts:

• Cart Key Prefix: add an alphanumeric prefix to each order number.
• Cart Key Sequence Length: define the length of the numeric sequence portion of the order number.

You now access the InStore colleague app using a custom URL based on the following format:

You can configure a locked browser per workstation with its own direct URL for faster and more secure access.

Allowing multiple receipt delivery options can improve customer satisfaction and save costs by using existing communication modes.

You can now override some default styles of InStore product modules. This helps minimize the training time of store associates and encourages adoption by retaining familiar terminology, action button layout, and branding that is consistent with your existing point-of-sale or checkout process.

We have changed the InStore payment processing method to asynchronous. With asynchronous payment processing, customers get more time to interact with the payment device. It also helps reduce server traffic and conserves memory.

commercetools InStore leverages your existing Composable Commerce Project to extend your online store into physical locations, such as bricks-and-mortar stores, pop-up shops, showrooms, and customer service desks.

By using commercetools InStore, your store associates can:

• Take in-person sales and place delivery orders in a single transaction.
• Accept payments and issue refunds according to your business rules using cash, credit or debit cards, stored-value cards, gift certificates, store credit, digital wallet, pay by link, and custom payment types such as benefits entitlement and pay on account.
• Accept in-person returns and exchanges for merchandise purchased in any channel, and convert unreceipted to receipted returns within the InStore colleague app with Composable Commerce as the single source of truth.
• Manage your payment ecosystem and devices, including mobile, tablet, and desktop workstations, printers, PEDs, cash drawers, scanners, and integrated or virtual store safes.
• Print and reprint physical receipts, provide gift receipts, and enable digital receipt options for your customers.
• Track and audit cash securely in the InStore colleague app.
• Apply item-, cart-, or customer-level promotions, discounts, and coupons—automatically or manually—to your customer's cart at checkout.
• Access shopping lists and wishlists across channels to let your customers browse online and purchase in store, or create shopping lists in store and purchase items online at a later time.
• Optimize product knowledge with in-app item catalog access, to ensure they have all the information they need for your customers.
• Move in-flight carts between workstations or store associates, such as from mobile assisted selling to fixed checkout, or for manager override.