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Added Prompt_for_Purchase_Order_POA administration parameter
5 June 2025
General
We added the
Prompt_for_Purchase_Order_POA administration parameter. When Prompt_for_Purchase_Order_POA is set to true, the InStore colleague app prompts store associates to enter a purchase order (PO) number during Pay on Account checkouts.The PO number is saved to the Order and can also be added to the receipt. This feature helps your customers match purchases to their companies' account statements, improving accuracy and efficiency.
Added ability to format order numbers in the InStore Center
16 May 2025
General
We've added two new fields to the InStore Center to give you greater control over how order numbers are generated for InStore carts:
- Cart Key Prefix: add an alphanumeric prefix to each order number.
- Cart Key Sequence Length: define the length of the numeric sequence portion of the order number.
For more information about how to use these fields, see Environment.
Introduced bulk-loading devices for a predefined location
13 May 2025
General
You can now bulk-load all devices for a predefined location to streamline your setup. For more information about how to do this, see Devices.
New custom URL access for the InStore colleague app
12 May 2025
General
You now access the InStore colleague app using a custom URL based on the following format:
{host site}/{environment name}/{location ID}/{workstation ID}
You can configure a locked browser per workstation with its own direct URL for faster and more secure access.
Previously, you accessed the app via the Settings page. This page has been removed to improve security and streamline the login process. Remember to update any existing bookmarks or saved links to reflect your new URL. For more information, see Accessing the InStore colleague app.
Introduced ability to edit the button that displays the exact amount due on the Quick Pay by cash screen of the InStore colleague app
12 May 2025
General
You can now edit the button that shows the exact amount due when processing a Quick Pay cash payment in the InStore colleague app. Navigate to Cart > CHECKOUT > Cash > Quick Pay to view this button.
Previously, this button displayed the numerical amount only. Now, you can replace this with custom text, such as Exact Change to align with terminology from previous systems or to improve clarity for store associates.
To learn how to customize this button text, see
Relabel_QuickPay_ExactAmount.Introduced multi-select options for receipt delivery in InStore
30 April 2025
General
You can now send paperless receipts to customers via email and text message. Previously, you could provide only printed receipts.
Additionally, you can control whether to accept an email or phone number that is not part of the known customer record via the
inStoreCore-receiptChoice event and the Allow_Defaulted_Customer_Email_Override and Allow_Defaulted_Customer_Phone_Override administration parameters.Allowing multiple receipt delivery options can improve customer satisfaction and save costs by using existing communication modes.
Added support for the `inStoreCore-screenChange` event to monitor usage and alerts in the InStore colleague app
30 April 2025
General
You can now use the
inStoreCore-screenChange event to record the paths that store associates take while using the InStore colleague app. You can also customize alert text and listen for alerts of varying severity.InStore is now available in GCP North America and Australia
30 April 2025
General
InStore is now available in the GCP North America and Australia regions, in addition to the existing region of AWS in Europe. For more information, see Hosts.
Improved the templates for gift, sales, and refund receipts and introduced the `Prompt_for_Gift_Receipt` parameter
30 April 2025
General
We have introduced the
Prompt_for_Gift_Receipt parameter, which enables you to select a checkbox to generate a gift receipt during checkout or when reprinting a payment receipt. For more information about how to use this parameter, see Administration parameters.Introduced the ability to override the default styling of product modules in InStore
30 April 2025
General
You can now override some default styles of InStore product modules. This helps minimize the training time of store associates and encourages adoption by retaining familiar terminology, action button layout, and branding that is consistent with your existing point-of-sale or checkout process.
For more information about how to override default styling, see Override product module styling.
Changed InStore payment processing to be asynchronous
30 April 2025
General
We have changed the InStore payment processing method to asynchronous. With asynchronous payment processing, customers get more time to interact with the payment device. It also helps reduce server traffic and conserves memory.
Added `Simulate_Cashdrawer` to administration parameters
20 February 2025
General
You can now use the
Simulate_Cashdrawer administration parameter to virtually mimic opening and closing a cash drawer during cash management and transaction activities. By using this feature, you can run test or demo transactions without having a physical cash drawer connected to your workstation.Previously, this functionality was included in the
Simulate_Printer administration parameter. By separating them into two different parameters, we support more test environment and demo use cases where you can use a physical printer, but a simulated cash drawer.For more information about how to configure and use this parameter, see Preparing for cash and cash management.
commercetools InStore achieved general availability status
13 January 2025
General
After collecting feedback during the early access phase, we have moved commercetools InStore to general availability.
commercetools InStore leverages your existing Composable Commerce Project to extend your online store into physical locations, such as bricks-and-mortar stores, pop-up shops, showrooms, and customer service desks.
By using commercetools InStore, your store associates can:
- Take in-person sales and place delivery orders in a single transaction.
- Accept payments and issue refunds according to your business rules using cash, credit or debit cards, gift cards, gift certificates, store credit, digital wallet, pay by link, and custom payment types such as benefits entitlement and pay on account.
- Accept in-person returns and exchanges for merchandise purchased in any channel, and convert unreceipted to receipted returns within the InStore colleague app with Composable Commerce as the single source of truth.
- Manage your payment ecosystem and devices, including mobile, tablet, and desktop workstations, printers, PEDs, cash drawers, scanners, and integrated or virtual store safes.
- Print and reprint physical receipts, provide gift receipts, and enable digital receipt options for your customers.
- Track and audit cash securely in the InStore colleague app.
- Apply item-, cart-, or customer-level promotions, discounts, and coupons—automatically or manually—to your customer's cart at checkout.
- Access shopping lists and wishlists across channels to let your customers browse online and purchase in store, or create shopping lists in store and purchase items online at a later time.
- Optimize product knowledge with in-app item catalog access, to ensure they have all the information they need for your customers.
- Move in-flight carts between workstations or store associates, such as from mobile assisted selling to fixed checkout, or for manager override.
To access commercetools InStore’s capabilities for yourself, contact the InStore Support Team.