Limits
Some limits can be increased per project on customer request. Most limits only apply to projects created after the introduction of the respective limit.
The current value of a project's limits can be accessed via the limits field on the GraphQL API.
If the limit applies to the total amount of a resource type, the current usage can be accessed as well.
General
JSON document size
Every JSON document persisted through any API endpoint cannot exceed 16 megabytes.
Any update action on existing resources that would make documents break that limit will fail with a ResourceSizeLimitExceeded error.
For best performance, we recommend limiting your average documents to no more than 100 KB, and large documents (for example, a Product with many Product Variants, or an Order with many Line Items) to 2 MB.
Field content size
For performance reasons, the maximum size of a searchable field within an AttributeDefinition can not exceed 10 922 characters.
Non searchable fields are only limited by the overall JSON document size.
String content limits
Any limitations in length and content of string fields are documented in the API reference of each resource with MinLength, MaxLength, and Pattern. If a Pattern is not specified, any UTF-8 encoded Unicode characters are accepted. Additionally, the length of string fields is limited by the overall JSON document size.
Slugs
A Slug must match the pattern [a-zA-Z0-9_\-]{2,256}, hence they are limited to 256 characters.
Queries
Within a query, up to 500 elements can be fetched.
When using pagination, the maximum offset is 10 000.
The total field of PagedQueryResult is limited to the maximum offset when the results are filtered with a Query Predicate.
See our Performance Tips for best practices in optimizing queries.
Update actions per request
For performance reasons, the maximum number of update actions within a single request is limited to 500.
GraphQL
Queries with a complexity score greater than or equal to 20 000 are not executed, and a QueryComplexityLimitExceeded error is returned.
External OAuth 2.0 endpoint timeouts
If a project is using OAuth 2.0 access tokens issued by an external OAuth 2.0 introspection endpoint, the OAuth 2.0 service must respond in 500 ms, including network latency.
If the introspection endpoint does not respond within the time limit, or no connection could be established, the overall request will fail with a 504 Gateway Timeout or 502 Bad Gateway HTTP status code and an ExternalOAuthFailed error code.
Refresh tokens
The number of refresh tokens is limited to 10 million. If the limit is exceeded, the least recently used refresh tokens are deleted. Creating new refresh tokens continues to work.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Product Catalog
Categories
A maximum number of 10 000 Categories can be created.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Product Variants
A maximum number of 100 variants can be specified on a Product.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Product Projection Search
For performance reasons, the maximum size of a searchable field within an AttributeDefinition can not exceed 10 922 characters. The number of terms per facet is limited to 200.
Within a search request, up to 500 elements can be fetched. In pagination, the maximum offset is 10 000.
Search results are based on the first 256 characters of the full-text search query parameter only. Everything beyond 256 characters will be ignored. You can continue to pass longer query parameters, the API call will still be successful.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Attribute Groups
A maximum number of 100 Attribute Groups can be created per project.
Pricing and Discounts
Standalone Prices
The maximum number of 50 000 StandalonePrices can be specified per ProductVariant.
Embedded Prices
A maximum number of 100 Embedded Prices can be specified per ProductVariant.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
If you want to go over this limit, you can also use StandalonePrices for an alternative way for pricing your products.
Tax Categories
The maximum number of Tax Categories that can be added to a project is 100.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, the project key, and use case.
Cart Discounts
The number of active CartDiscounts that do not require a discount code (isActive=true and requiresDiscountCode=false) is limited to 100.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Discount Codes
The number of DiscountCodes in a Cart is limited to 10. The number of CartDiscounts in a DiscountCode is limited to 10.
Product Discounts
The maximum number of ProductDiscounts that can be active at the same time is 500.
Carts, Orders, and Shopping Lists
Shopping Lists
A ShoppingList can contain up to 250 line items and up to 100 text line items.
The maximum number of Shopping Lists that can be added to a project is 10 000 000. If your project contains more shopping lists, the automatic clean-up task will delete the ones least recently modified.
These limits can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Carts
The maximum number of Carts that can be added to a project is 10 000 000. If your project contains more carts, the automatic clean-up task will delete the ones least recently modified.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Shipping Methods
The maximum number of Shipping Methods that can be added to a project is 100.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, the project key, and use case.
Shipping Zones
The maximum number of Zones that can be added to a project is 100.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, the project key, and use case.
Order Edits
The maximum number of Order Edits that can exist per project is 100 000.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, the project key, and use case.
Customers
Customers
The maximum number of Customers that can be added to a project is 10 000 000.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, the project key, and use case.
Customer Groups
The maximum number of Customer Groups that can be added to a project is 1 000.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, the project key, and use case.
Business Units BETA
The following limits apply to Business Units during the public beta period.
The hierarchy of Business Units is limited to 5 levels.
Each top-level Business Unit can have a maximum of 4 000 Divisions, including all direct and indirect children.
Each Business Unit can have up to 100 Associates.
Each Associate can have up to 5 AssociateRoleAssignments.
Audit Log
Records
By default, a maximum of 100 000 Records are stored. By default, Records are stored for up to 1 year.
This limit can be increased after we review the performance impact. Please contact Support via the Support Portal. Such an extension might be subject to a separate fee.
Configuration
Stores
The number of Stores is limited to 300 000.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Store's Inventory Supply Channels
The number of Inventory Supply Channels configured for a Store is limited to 100.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Store's Product Distribution Channels
The number of Product Distribution Channels configured for a Store is limited to 100.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Store's Product Selections
The number of Product Selections configured for a Store is limited to 100.
Customize Data and Behavior
Custom Objects
A maximum of 20 000 000 Custom Objects can be created.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Product Types
A maximum of 1 000 Product Types can be created.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
API Extensions
A maximum of 25 Extensions can be created per project.
Subscriptions
A maximum of 50 Subscriptions can be created per project.
This limit can be increased per project after we review the performance impact. Please contact Support via the Support Portal and provide the region, project key, and use case.
Import API
Import Operations
An Import Operation is automatically deleted 48 hours after it is created.
Learn best practices with this limit.
Import Requests
An Import Request may contain a maximum of 20 resources to import.
Learn best practices with this limit.