Quotes
View and work on Quote Requests and Quotes.
A Quote is a legally binding offer between a Buyer and Seller that is an outcome of a request for a Quote. The usual workflow is as follows:
In their storefront, a Buyer adds Products Variants to the Cart for which a Quote is to be requested. The Cart serves as a container for the Quote.
The Buyer then sends the request for a Quote to the Seller.
As a Seller, you can view the incoming Quote Request and decide whether to accept or reject it. If accepted, you can prepare and finalize the Quote from the Merchant Center.
Once a Quote is finalized by the Seller, no further changes are possible. At this point, the Seller must inform the Buyer about the new Quote. To do this, Sellers can implement a Subscription to listen for this change and notify the Buyer.
The Buyer is notified of the Quote and can then accept, reject, or renegotiate the Quote. An accepted Quote is then turned into an Order.
Quotes interface
The Quotes interface consists of Final Quotes, Draft Quotes, and Quote Requests, with each section displaying a list of Quotes or Quote Requests along with relevant details.
To narrow your list, use filters by clicking Filters and selecting any of the available filters in the sidebar or enter a search term in the search field and press Enter.
The search functionality only displays Quotes and Quote Requests created after the following dates, depending on the search attribute used:
- For Company, only results created after 30 August 2024 are shown.
- For Submitted By, only results created after 4 September 2024 are shown.
Final Quotes
Displays a list of Quotes that have been finalized, as well as Quotes in various stages of renegotiation. Quotes are assigned one of the following statuses:
| Status | Description |
|---|---|
| Accepted | The Buyer has accepted the terms of the Quote. |
| Rejected | The Buyer has rejected the terms of the Quote. |
| Renegotiation Requested | The Buyer has requested to renegotiate the Quote. |
| Quote Finalized | The Seller has finalized the Quote and no further changes are possible. The Seller can now send the Quote to the Buyer for review. |
| Renegotiation Addressed | The Seller has finalized a new Quote and no further changes are possible. The Seller can now send the renegotiated Quote to the Buyer for review. |
| Withdrawn | The Seller has withdrawn the Quote before the Buyer accepted it. |
To view the details of a finalized Quote, select one from the list. For Quotes with the status Renegotiation Requested, see Renegotiate a Quote.
Draft Quotes
Displays a list of editable Quotes that are not finalized. To view the details of a draft Quote, select one from the list.
If you open a Quote draft linked to multiple renegotiation requests, you will be prompted to choose the Quote you want to modify.
Quote Requests
Displays a list of Quote Requests with one of the following statuses:
| Status | Description |
|---|---|
| New Request | The Buyer has submitted a new Quote Request. |
| Accepted | The Seller has accepted the Quote Request. |
| Rejected | The Seller has rejected the Quote Request. |
| Cancelled | The Buyer has withdrawn the Quote Request. |
To view the details of a Quote Request, select one from the list. To create a Quote from a Quote Request, see Create a Quote.
Create a Quote
To create a Quote, do the following:
In the Merchant Center main menu, go to Orders > Quotes, then click the Quote Requests tab.
Select a Quote Request with the status New Request, then click Accept.
Rejecting a Quote Request ends the negotiation, and no further action is possible.
In the dialog that appears, click Create quote.
Choose one of the following options:
If you need to edit the terms of the Quote, see Edit a Quote.
If you want to discard your changes and create a new Quote draft instead, click Start a new draft.
If you agree to the terms of the Quote, click Save > Finalize quote, and then confirm your request.
Once a Quote is finalized, no further changes are possible. At this point, you can send the new Quote to the Buyer.
Renegotiate a Quote
To renegotiate a Quote, do the following:
- In the Merchant Center main menu, go to Orders > Quotes, then click the Final Quotes tab.
- Click a Quote with the status Renegotiation Requested.
- Review the Quote and comments left by the Buyer, then click Work on renegotiation.
At this point, you can make changes to the Quote. You can add Line Items, adjust quantities, apply Discounts, and add a note to the Buyer.
To view the original renegotiation request from the Buyer, click Go to the renegotiation request.
When you're finished with your changes, click Finalize quote and then confirm your request.
Once finalized, the status changes to Renegotiation Addressed, and you can send the Quote to the Buyer for review. No further changes to the Quote are possible.
Edit a Quote
To edit a Quote, open the Create quote pane by selecting a draft Quote or by accepting a Quote Request.
In the Create quote pane, you can optionally do the following:
In the Notes section, you can add a note for the Buyer.
In the Items and discount section, you can add Line Items, adjust quantities, and select the type of Discount to be applied:
- quote level discount: discounts the entire Cart by a percentage.
- line item level discount: discounts Line Items by an absolute amount or relatively (rounded half down in favor of the Buyer).
The Discount is calculated on the net price (without tax) of the Line Item.
Applying a Discount overwrites any existing Cart Discount from the Quote list and removes gift Line Items added with the Cart Discount.
In the Shipping info section, you can apply a relative or absolute Discount on the Shipping Method.
The shipping cost displayed can include taxes depending on the Tax Category configured for the Products. A breakdown of the estimated taxes is displayed in the Quote summary section.In the Expiration date section, you can add an expiration date for the Quote.
In the Custom fields section, you can add Custom Fields to the Quote.
To finish, click Finalize quote. A confirmation dialog appears, with the following options:
- Do later: saves the Quote draft. You can access the draft from the Draft quotes tab.
- Finalize quote: locks the Quote from further changes. You can implement a Subscription to listen for this change and send the new Quote to the Buyer.
