Customer Support Severity Levels of commercetools products

The following table defines which of commercetools’ products and their components or features are supported at which maximum Support Severity Level.

ProductComponent / FeatureMaximum Severity
Composable CommerceHTTP API,
GraphQL API (except parts mentioned below)
S1: Critical Incident
Composable CommerceAudit Log APIs,
Import / Export APIs,
Order Search APIs,
Subscriptions
S2: Incident
Composable CommerceSDKs,
Merchant Center,
any beta APIs
S3: Problem
FrontendAPI Hub,
Frontend Delivery
S1: Critical Incident
FrontendSandbox,
Replicator,
CI/CD
S2: Incident
FrontendStudio,
CLI,
Developer Tooling
S3: Problem
ConnectConnect API,
Managed infrastructure
S3: Problem
CheckoutApplication,
Payment Connector
S3: Problem