Cash count audit
Monitor end-of-day cash counts for a specific location and device.
The cash count audit feature helps you investigate discrepancies between expected and actual cash amounts. By analyzing transaction data and timestamps, you can pinpoint specific times and locations for further review. For example, with this information, you could examine video footage to better understand how a discrepancy occurred.
To prevent store employees from viewing sensitive cash management information, you can create and assign a store role that restricts access to expected amounts and discrepancies.
The cash count audit feature is different from the storefront Cash Audit function, which continually tracks each transaction in a cash drawer. Instead, the information is organized by the time intervals between each cash count. If you specify a date range in which a count was not performed, no results will appear.
Search for cash count information
To search for cash count information, do the following:
From the InStore Center main menu, click Cash Count Audit.
Select or specify the following:
- Location: select the location to audit.
- Cash drawer: select the device to audit.
- Start Date and End Date (optional): specify a date range. To audit a specific date, set both fields to that date.
Click Search.
If results are found, the InStore Center displays the Cash Counts panel.
Understand cash count information
On the Cash Counts panel, you can review the results:
- Reason: the event that caused a count to be recorded, for example, Opening count or Initialize.
- Count: the amount that was recorded when the location opened or the drawer was initialized.
- Expected: the amount that should be in the register or safe based on the recorded cash in and cash out transactions.
- Discrepancy: the difference between the expected value and the actual count.
- Date: the date and time when the count was recorded.
View historical counts
To view historical counts, click the View icon in the Actions menu.
The count history includes references (reason codes), date and time stamps, and codes identifying each participating cashier.
To view non-count cash activity for a cash drawer or safe within the application, select Cash Audit on the device and then view Cash Activity.