Documentation

Recurring Orders

Learn how to view and edit Recurring Orders in your Project.

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Recurring Orders allow customers to set up automatic, scheduled purchases of products in your store. Once a customer creates a Recurring Order, the system automatically generates Orders at the specified interval until the Recurring Order is paused, skipped, canceled, or has expired.

Only users in Teams with appropriate permissions can view and manage Recurring Orders. Permissions are managed by the Administrators Team in your Organization.

View Recurring Orders

To view a list of Recurring Orders, go to Orders > Recurring orders. The Recurring Orders page displays all Recurring Orders in your Project, along with the details of each one.

Search and filter

To search for a specific Recurring Order, enter your search query in the search bar, then press Enter. To refine your results, click Filters and select one or more filter criteria.

View a specific Recurring Order

To view the details of a Recurring Order, select a Recurring Order from the list.

On the Recurring Order detail page, you can see:

  • Status: current state (for example, Active, Paused, Canceled, Failed).
  • Summary: information about the Recurring Order, including the specified interval, order dates, and financial details.
  • Customer: billing and shipping addresses, and a link to the customer.
  • Items and discount: items in the cart and any discounts applied.

In addition, the following tabs are available for more details:

  • Linked Orders: shows all Orders generated from the Recurring Order.
  • Custom Fields: shows all Custom Fields associated with the Recurring Order.
  • Shipping: shows all Shipping details associated with the Recurring Order.

Edit a Recurring Order

Change the start and expiration dates

To update the Recurring Order start date or expiration date, go to Orders > Recurring orders, then select a Recurring Order. On the Recurring Order detail page, click the Active from or Expires at field, select a new date, and then click Save.

Change the interval

To change the interval of a specific Recurring Order, go to Orders > Recurring orders, then select a Recurring Order. On the Recurring Order detail page, click the Change interval button, select a new interval, and then click Save.
  • The Change interval button is only visible for Recurring Orders with the status Active.
  • Intervals are defined at the Project level. For more information, see Add an interval.